KnightDiscounts.com: Return Policy

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our theme designs.

Please understand that Knight Discount's prices are much lower than you will find at most retail stores. To stay competitive we have to keep our prices as low as possible. With that in mind, all sales should be considered final. We do not accept returns unless the product you received is DOA at the time of delivery. If this happens, we must be notified within 7 days of the delivery date.

 

• Absolutely no returns on opened software unless it's defective - in which case we can only replace it with the same title which will be tested before shipping. CD keys will not be replaced. 
• S&H charges are non-refundable.
• DOA/Defective products are allowed for return for replacement.
• All returns must be in original factory cartons with all original packing materials including materials such as manuals, accessories and cables (unless specified otherwise).
• Returned merchandise must be post marked within 7 days (1 week) from the date of the RMA letter or the return will be refused and returned at the customer's expense.
• Customers will be responsible for return shipping charges on defective merchandise. We are not responsible for product defects because we do not manufacture any of the products we carry. However, Knight Discounts will split the shipping costs with you. If you pay to send the item back to we will replace the item and ship the replacement to you at no charge. This is analogous to paying for gas to drive a product back to a store where you bought it.
• All products are sold with their respective manufacturer's warranty (if applicable).
• Please note that not all items are covered by this return policy. Some manufacturers require that their items be handled directly by them (especially software). Check with your products documentation and/or manufacturer's web site for details.

To return a product at Knight Discounts, you'll need to request a Return Merchandise Authorization (RMA) letter within 7 days of receipt. This can be done by contacting our service department at info@knightdiscounts.com. You will receive a response usually within 1 business day.  No returns of any type will be accepted without prior authorization.  When emailing us, be sure to include the following:

• Your email address and phone number


• Invoice number


• Nature of the problem

To view other policies and procedures, click here.

To view our Frequently Asked Questions, click here.